POPULAR QUESTIONS

How do I return an item?

First thing is to make sure your return falls in line with our returns policy - follow the link https://saforme.com/pages/returns-policy

You can then email us within 30 days of your purchase and we will organise a return label for you to print and take to your local post office for dispatch. 

At this time we do not offer free returns.

How do I know what size I am?

We have our size guide in every item for you to use to make shopping a breeze. Every style also includes the fit details and model’s measurements in the product description. If you need more help, our team is happy to answer all questions on sizing and fit! Simply go to the 'Contact Us' page on our website.

An item I want is sold out.

We love your feedback! So if something you love is out of stock, please go to our 'Contact Us' page and let us know what style, colour and size you want to come back.

 

CUPS

Are cups included when I buy a product?

Absolutely! You can personalise the size of your cups too!

How do I select my size cup?

At SaForme we understand that cup size and clothing size can be two very different things, so we have made it easy to select your clothing size and cup size separately. 

Simply click on what clothing item you want, select the size and then select the cup size that best suits you.

What happens if I order the wrong size cups?

Unfortunately, we do not offer refunds or returns for cups purchased in the wrong size.

However, we do sell our cups separately if you need to repurchase in a a different size.

 

ORDER & PAYMENTS 

What are the payment options?

SaForme accepts all major credit cards, Mastercard, Visa & Google Pay. 

We also offer a buy now pay later service through Klarna.

Gift cards can also be used. 

Can I cancel my order?

If your order has not yet been picked and packed you are able to request a cancellation. You will be issued with a gift card for the value of the item/s you would like to cancel. As this is change of mind we cannot offer a refund.

Can I make changes to my order?

We will do our best to make any changes to your order before dispatch. Please contact us through out 'Contact Us' page on the website within 1 hour of placing your order to ensure the best chance of our team to make any relevant updates to an item or postal address. (This excludes weekends, we will reply to your emails first available opportunity on Monday morning).

Delays which include but are not limited to peak periods, such as public holidays, sales

I just placed an order, where is my email confirmation?

If your email confirmation has not come through, it is more than likely your email address has been entered incorrectly, or it has gone into your junk folder. Please go to the 'Contact Us' page on our website with your name and order number, and our team will amend this for you so you can receive all tracking information for your order. 

 

DELIVERY & SHIPPING

Where do you ship to?

We currently deliver all over Australia & New Zealand.

How long until my order is shipped?

We work hard to assure your order is dispatched as quickly as possible, please allow 1-5 business days for your order to be packed and dispatched. 

Can I pick up my order from your dispatch centre?

Unfortunately this is not an option, we are only able to send your items to you through postal services. 

How long does shipping take once dispatched?

Australia Express Metro: 1-3 business days estimate only
Australia Express Rural: 2-3 business days estimate only
New Zealand Express: 2-3 business days estimate only

Please note that these time frames are an estimate provided by a postal company, there may be delays due to weather, or delays within the postal company itself that we may be unaware of. Customs may also add a day or so while your parcel is waiting to be cleared.

If I am not home to sign for my parcel, will it be delivered?

Yes, your parcel will be left in a safe place by the courier if no one is home, if there is not a safe place to leave your parcel, it will be taken to your closest post office. Alternatively you can select for your parcel to be taken to the Post Office is no one is home.

For international orders, a signature is required upon delivery, so if no one is home they will take it to your local Post Office.

I think my parcel is lost!

It is not uncommon for parcels to go missing during peak holiday periods, but also during those quieter days. If you believe this has happened to you the first step is opening a case with Australia post DHL.

Once you have done so forward the case number to our customer care team with your name, order number and description of items. The case can take up to 10 business days to be closed. If you have purchased transit cover your parcel may be covered (refer to transit cover policy and procedure). If it is we will need to wait for the case to be closed prior to sending off a replacement if possible. If you have not opted for transit cover, you may not be covered and we will not be able to absorb the costs.

SaForme is proudly owned and designed in Australia.

Our dispatch centre is located in NSW, Australia.

Our clothes are not sold anywhere else, or in stores, they are only available to purchase on our website.