SHIPPING & DELIVERY:

Where do you Ship and Deliver to?

• We deliver worldwide! 

How long does it take you to process orders?

We process and package orders,  within 1-5 business days of the purchase timestamp.

How long do shipping and delivery take? When can I expect my goods?

• We Offer 2 Methods Of Shipping:
• Standard shipping takes about 9-25 business days
• Averages about 9-20 business days. Please allow up to 2-6 weeks for rare cases, like special holidays or extremely high demand
• You can choose Expedited Express Shipping upon checkout, delivery takes approximately 3-7 business working days
• All packages are sent withTracking Number so you can check it every step of the way!

Has my order already been shipped? How will I know?

• You can track your order by using the Track my order page on our site.
• Once your order has been shipped, you will be sent an automatic email where you'll be able to track your package and see its status.
• If unsure, please contact us so our support team can check on your Order details for you. You will need to provide them with your Order ID for them to be able to pull up your tracking info.

Why does the Tracking status show ‘currently unavailable’ or not moving?

• Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking website.
• We don’t know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. We recommend to check back in a few days.
• Please be patient and we promise it is worth the wait. If there is any issue, please contact our customer support from our contact page. We are happy to help in any way and resend you the package if needed.
• If the tracking shows that the package already arrived at your country but isn't moving, then most likely it is being held at the local post office or customs. Please check and contact your local post office if this is the case to retrieve your packages.

The tracking site says my order has been Delivered, but I haven't received my package yet?

• Most often, this happens when the packages are held at your Local post office and they should be the ones contacting you. This is something we don't have control over but will help you assist you as much as possible.
• Please kindly contact your local post office if the parcel has arrived at your destination country, to retrieve your packages there!
• Please contact our Customer Service for further assistance or help required or if we need to resend your packages.

I ordered 2 (or more) items but only received 1 item so far... Where is the rest of my order?

• If you ordered multiple/different products from our store, you may receive multiple packages instead. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)
• Most of the times, we try to group everything in one package for you.
• If you ordered many of the same products, then you will usually receive it all in 1 package.